Cancellations & Returns
Effects of Cancellation
If you cancel this contract, we will reimburse to you the all the payments received from you. Where you are unable or unwilling to arrange the return of the goods yourself, or where the goods have suffered a material reduction in value due to your handling of the goods, we will reduce the value of your reimbursement by the appropriate value.
Once the product has been dispatched from our warehouse, you the customer, will be responsible for the costs associated with returning the order to our warehouse. Where you are unable or unwilling to arrange the return of the order, Millhouse Wood will arrange for the return at the following cost:
In the case of the product being returned from the area where delivery costs are included in the price, the amount of £80 +VAT per pallet will be charged.
In the case of the product being returned from an area that requires a delivery surcharge, £80 + the surcharge value +VAT per pallet will be charged.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (including removing bags from the pallet, and not restacking them correctly, and/or damage to packing materials). We will only reduce the reimbursement in this case by the loss of value to the goods.
We will make the reimbursement without undue delay, and not later than 21 days after we receive the goods back to our warehouse.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Defective Goods and Returns
It is your responsibility to ensure that the goods are suitable for the use to which you put them to.
In the unlikely event that the goods provided do not conform to these terms, please let us know. If the goods do not conform we will:
Remove the goods at our cost and provide you with a full refund for the value of the goods that have been removed; or
Replace the goods at our cost.
Dissatisfaction with goods delivered. If you are dissatisfied with the goods delivered, but the goods do conform to these terms and you would like to return the goods we will collect the goods and provide a refund to you provided:
The goods are returned to us in a saleable condition;
At least 75% of the original order is returned.
We will refund you the full value of the goods returned to us less £80 + VAT per pallet for the transport costs incurred (and shipping surcharges where they occur), returning the goods to our warehouse.
These terms and conditions apply to any replacement goods that we may send you.
If your order is being returned it is your responsibility to ensure adequate access for our haulier to collect the goods. Where appropriate access is not given, we will pass on any additional haulage costs to you.